Refund Policy
Refund Policy
Introduction
This Refund Policy outlines the terms and conditions under which refunds are provided for products, services, and token sales conducted through the KOLS.HOUSE platform, including KOLS Round Fundraising and Token Launchpad IDO Fundraising activities. By participating in any sale or investment opportunity on our platform, users ("You"), including participating projects, companies ("Projects" or "Companies"), and individual users ("Individual Users" or "Retail Investors"), agree to the terms of this Refund Policy.
Types of Refunds
Refunds offered through the platform shall vary depending on the type of sale or fundraising event, as specified during the purchase or investment process. The refund options are as follows:
100% Refundable Sales: For sales designated as 100% refundable, users may request a full refund of their contribution within the specified refund period. • The refund period and conditions shall be clearly stated in the terms of each sale. • The user shall receive the full amount paid, minus any applicable transaction fees.
50% Refundable Sales: For sales marked as 50% refundable, users may request a refund for 50% of their contribution within the specified refund period. • The refund period and conditions shall be clearly stated in the terms of each sale. • The user shall receive 50% of the original contribution, minus any applicable transaction fees.
Non-Refundable Sales: Sales designated as non-refundable are final, and no refunds shall be issued for these purchases or investments. • Users participating in non-refundable sales should carefully review the terms and understand that they are committing their funds without the option of a refund.
Conditions for Refunds
To be eligible for a refund, users must meet the following conditions:
• Refund requests must be submitted within the specified refund period, which shall be communicated at the time of purchase or investment. • Refund requests must be made through the appropriate channels provided by KOLS.HOUSE. • Users must provide all necessary documentation and verification as requested by KOLS.HOUSE to process the refund. • Refunds are subject to the deduction of any applicable transaction fees, which shall be clearly stated in the terms of the sale.
Refund Process
Refunds shall be issued using the same payment method originally used for the purchase or investment, unless otherwise agreed upon. Users shall be notified once their refund has been processed.
Participating Projects', Companies', and Individual Users' Obligations
All projects, companies, and individual users (retail investors) that participate in fundraising activities on the KOLS.HOUSE platform, including KOLS Round Fundraising and Token Launchpad IDO Fundraising, acknowledge and agree to the following:
• KOLS.HOUSE has the right to offer refunds to users in accordance with this Refund Policy. • Projects, companies, and individual users must honor and comply with the refund provisions set forth during the fundraising process. • Projects, companies, and individual users shall be notified of any refund requests that impact their fundraising and agree that refunds shall be processed in accordance with the refund terms stated in the respective sale.
Limitations and Exceptions
Refunds may be denied or limited under certain circumstances, including but not limited to:
• Failure to comply with the conditions for refunds, including missing the refund request deadline. • Suspected fraudulent activity or misuse of the platform. • Violation of the KOLS.HOUSE Terms and Conditions or any related platform policies.
Changes to the Refund Policy
KolsHouse Consulting and Marketing Solutions Ltd. reserves the right to modify or update this Refund Policy at any time. Any changes shall be posted on the platform, and users are encouraged to review the policy periodically. Continued use of the platform following any updates constitutes acceptance of the modified Refund Policy.
Contact Information
For any questions or concerns regarding this Refund Policy, or to initiate a refund request, please contact us at [email protected]
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